![]() Amazon might still have deleted her account, but the content she spent so much money on would still be in her possession. ![]() Why? Because she could have backed up her files on her local machine. The problem could have been entirely avoided if she had removed the DRM restrictions. While we are unable to provide detailed information on how we link related accounts, please know that we have reviewed your account on the basis of the information provided and regret to inform you that it will not be reopened. Per our Conditions of Use which state in part: .uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. Here's what Amazon said in an email to her at the time: All her beloved books were irrevocably gone, with no way to retrieve them. ![]() We don't know whether she did anything wrong, but we do know she was several hundred dollars out of pocket. ![]()
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